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Design your workflow

Updated over a week ago

Design workflow - a repeatable business process created by adding fillable documents and forms, setting up a step-by-step document workflow, and automating it using bots, autostarts, a shareable link, and additional settings.

Workflow creation

  1. Select Start > Design workflow. The aforementioned option is also available in the Getting started section.

Note:the Send documents is a one-time document sending that allows you to quickly and easily create documents with a simplified and intuitive process.

2. Add documents as described in this article.

3. Assign fields to the recipients, if required. Additionally, it can be done during the step configuration.

To assign different fields to the recepient in the document, follow the instructions described in this article.

Adding steps and branches

Use the intuitive drag-and-drop interface to easily visualize every step of your process. To start, use + Add a step, branches, or a bot option.

Each Step in the diagram acts as a recipient role. Use the + button to add more recipients to the workflow. To add more steps, choose the step option in the + Add new section.

To remove a step, click on the three dots menu, select Remove, and confirm the action.

Each step is associated with a certain recipient. To identify steps more easily, rename each one based on the recipient's role in your process or the action performed by this recipient.

Drag-and-drop elements in the order that best fits your process.

If you need the steps to be executed in parallel, add Branches by clicking the plus (+) icon and choosing the Branch option.

Branches allow you to add a conditional structure to a workflow. By setting up different execution conditions for each of the steps in branches, you are ensuring that the documents get completed in a specific order when one or another condition is triggered.

You can add multiple steps within a branch by clicking the plus (+) icon.

To add parallel steps inside a branch, click the plus (+) icon on the branch.

Build your custom workflow diagram by adding as many steps and branches as you need. For better visualization, use the Zoom in, Zoom out, and Center buttons. Hold and drag the diagram across the field.

Remove the branch by clicking the Bin button. If you remove a branch, all steps within it will also be removed.

Configure steps

Step settings include assigning fillable fields, adding recipients, configuring document routing, and setting execution conditions. Click on the step to customize the settings.

Alternatively, you can access the step’s settings by clicking on the Three dots menu next to the step’s name and selecting Configure. The menu also includes the Remove and Jump to step buttons.

Assign fillable fields

Assign the document's fillable fields to a specific recipient by selecting Reassign fields in the Documents and forms section.

In the dialog window, select the fields you’d like to assign and click Assign.

The assigned fields will be displayed in the first section. Manage their access permissions by clicking the button on the right of the document name.

You can allow a recipient to fill out or view the document. You can also restrict access to the document by hiding it.

Note:If the document is hidden for a certain recepient, you will not be able to assign fields in the Web Forms or PDF editor for this step. Similarly, if you hide the document from a recipient, the assigned fields in it will become unassigned.

Revoke access to the document editing once the document is completed by the recipient. By default, this option is enabled to ensure data security. Uncheck the box if you don’t need to revoke access.

Add default recipient

Add recipients by entering their email address or phone number. Also, you can select a recipient from your address book or use the +Data variable.

If you choose Current user, anyone who opens the document under this role can fill in the assigned fields.

You can also pull contacts from your CRM and assign them to the step. To do this, go to the Integration contact tab and choose your CRM from the dropdown. Then, connect to your CRM and select the record and field to get the contact information from.

Step execution conditions

Set up execution conditions for the step. Conditions are simple “if-this-then-that” rules that define when step will run. Conditions can be set based on document field information, recipient data, Step settings, Revisions, and date. Learn more on the condition setup in this article.

Note: If the document is hidden for a certain step, you will not be able to assign fields in the Web Forms or PDF editor to this step. By hiding a document from a recipient, all the assigned fields become unassigned.

Advanced settings

The section allows you to perform the following actions:

  • Add tags to sent documents

  • Send emails when a recipient completes the documents

  • Set up redirect- recipients will be redirected to the specified URL when they complete the documents

  • Set up reminder for the recipient to complete the documents. The follow-up is sent to the same email or phone number used for the initial invite, regardless of whether it was an email or a text message.

  • Access expiration . Revoke access to documents for a recipient with a delay, on a schedule, or on an exact date and time

  • Signing process. Configure the permissions for the recipients during the signing session:

— Forbid recipient to decline Revision: the recipients will not be able to decline a document filling out;

— Forbid recipient to discard changes: the Discard option will be unavailable for recipients in the Other Actions menu;

— Forbid recipient to save as draft: the Save as draft option will be unavailable for recipients in the Other Actions menu.

  • Allow the step to run more than once.

Jump to Step

Jump allows you to execute steps in a non-linear way and create loops under certain conditions.

Note: Make sure that the Revoke access is enabled for the steps in question. This will allow for jumping between steps multiple times.

Click the Jump to step button in the menu and select where to jump.

Add recipients by entering their email addresses or phone number.

Set up conditions for when the documents will go to the needed Step.

In Advanced settings, indicate how often the jump option should occur.

As a result, the documents will shuttle between the indicated steps. When the assigned recipients finish negotiating, the documents will be sent to the next step.

You can set redirects between multiple steps regardless of their location in the workflow. The redirected steps are marked with an additional diagram element. The step to which it is redirected will have the note containing the conditions, the trash bin icon, and the gear button to configure the redirect.

Install Bots

Install automation Bots to eliminate routine actions and streamline data transfers between the platform and different data sources. To learn how to set up bots, check this section in the Support portal.

Workflow management

You can manage your workflow at any moment during it creation or after sending. To learn more about workflow management, check this article.

Send documents

Find the instructions on the documents distribution in this article.

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