When connecting to Salesforce, users may encounter the "OAUTH_APPROVAL_ERROR_GENERIC" error. This occurs because Salesforce now requires administrator approval for Connected Apps, meaning end-users can no longer self-authorize them.
While existing connections will continue to work, users will be blocked from re-authenticating once their current session expires.
This affects package versions below 3.77.
Recommended solution: Version 3.77+ is fully compatible with Salesforce's updated Connected App approval model and requires zero additional administrator configuration.
If upgrading is not currently an option, your Salesforce Administrator must implement one of the following workarounds:
Option 1: Global Installation (Recommended) Install the Connected App globally for the entire organization. This ensures all permitted users are granted access automatically without needing to self-authorize.
Option 2: Selective User Permissions Grant the "Approve Uninstalled Connected Apps" permission to specific users. This approach is best suited for limited rollouts or testing environments.
Step-by-step instructions are available in this Salesforce article.