This article covers plans billed by documents. If your Subscription page shows Credits, check articles in this category.
When your plan changes, workflows that use features the new plan doesn't include are paused. A paused workflow can't run until you either remove those features or move to a plan that includes them.
Documents already sent can still be completed. Recipients finish what they started, and nothing in flight is lost.
What stays available while a workflow is paused
Option |
|
Documents already sent | Recipients can complete them |
The workflow itself | You can open, edit, and copy it |
Publishing, running, distributing the workflow | Not available until the features are removed |